Refund Policy – Breakthrough Supply

 

At BreakthroughSupply, customer satisfaction is important to us. Please read our Refund Policy carefully before making a purchase.

 

Eligibility for Refunds:

 

We offer refunds on eligible items that are defective, damaged upon arrival, or not as described. To qualify, you must contact us within 7–14 days of receiving your order.

 

Non-Refundable Items:

 

Certain items may not be eligible for refunds, including products that have been used, damaged by the customer, or returned without original packaging.

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Return Process:

 

To request a refund, contact us at breakthroughsupply@gmail.com with your order number, description of the issue, and photo evidence if applicable. Once approved, we will provide return instructions.

 

Refund Approval:

 

After we receive and inspect your returned item, we will notify you of approval or rejection. Approved refunds will be processed to your original payment method within a few business days.

 

Shipping Costs:

 

Original shipping fees are non-refundable. Customers may be responsible for return shipping costs unless the item was defective or incorrect.

 

Late or Missing Refunds:

 

If you have not received your refund, please check with your bank or payment provider first before contacting us.

 

Changes to PolicyWe reserve the right to update or modify this Refund Policy at any time. Updates will be posted on this page.

 

Contact Us:

 

For any refund-related questions, please contact us at breakthroughsupply@gmail.com or breakthroughsupplyco on Instagram.